Employment

At Kalleo Technologies our #1 goal of providing our clients with next generation managed IT services has led to explosive growth and a continued need for new talent.  We are actively recruiting new talent to join our team.

 

Kalleo Technologies is a dynamic and growing technical services and consulting company serving clients
nationwide. We are committed to providing the highest level of service and value while building strong
long-term relationships with our customers, which is only possible by finding, attracting, developing and
growing the most talented technical professionals. We are currently recruiting a Senior IT Technician in
the Nashville area to join our team.

The Senior IT Technician position will facilitate a dual role, providing Sales Engineering services to the
sales team, and providing technical services to the service desk team. The Senior IT Technician is
primarily a telework position. However, it also requires periodic onsite consultation and technical
services.

Responsibilities

Sales Engineer Role

  • Perform extensive audits and assessments of existing IT infrastructure and environments
  • Interview existing and prospective clients to develop an in depth understanding of strategic
    business objectives, culture, business challenges, operations, etc.
  • Identify risks, deficiencies and improvement opportunities
  • Design appropriate technology systems and enhancements that optimize the IT infrastructure’s
    ability to support the overall current and long-term business objectives and streamline
    operations. Design includes equipment specifications, configuration specifications,
    implementation plans, documentation, etc.
  • Work intimately with sales team to prepare and deliver technical sales presentations, translating
    and explaining highly complex technical information to customers and potential customers

Service Desk Technician Role

  • Provide onsite support to Nashville area customers when physical presence is required during incident
    resolution processes
  • The Service Desk technicians provide direct one-on-one phone based, chat based, and on-site
    support to clients. They begin the process of characterizing and diagnosing customer problems by
    collecting information via direct questioning and utilizing a variety of best-in-class remote access and
    systems management tools. The Service Desk technician then applies logical troubleshooting
    methodologies along with IT knowledge and practical abilities to resolve and close service incidents
    or escalate them as appropriate.
  • The Nashville Technician may provide Tier 2 incident escalation services

Knowledge/Skills Required

  • Minimum 8 Years Experience in IT, with 2+ year experience as a senior level technician
  • Microsoft Technologies and Active Directory
  • Domain Infrastructures
  • Microsoft Remote Desktop Services Infrastructure Design and Deployment
  • Microsoft Azure Solutions Development and Administration
  • Microsoft Hyper-V Design, Deployment, Optimization and Administration
  • Networking Fundamentals (TCP/IP, Routing, Switching, VPN Technologies, VLANS, etc.)
  • Firewall Configuration Design, Deployment, Optimization and Administration
  • Automated Software Installation
  • Basic PC Hardware
  • Basic Internet Technologies
  • Server and Desktop Operating Systems
  • Excellent Written and Verbal Communication Skills, Including Excellent Presentation Skills

Education

  • 4-year degree with Information Technologies focus preferred. 2-year degree with Information
  • Technologies focus and Microsoft and Cisco Certifications and/or extensive experience and
    demonstrated knowledge and practical abilities may be considered as equivalent.

Telework Requirements

  • High Speed Broadband Internet Connectivity
  • Sufficient Mobile Device Carrier Coverage
  • Suitable workspace within the remote work location that is free from hazards to equipment and
    telecommute personnel. Workspace must also facilitate privacy and provide suitable work
    environment free from distraction and conducive to productivity and focus.

At Kalleo Technologies our #1 goal of providing our clients with next-generation managed IT services has led to explosive growth and a continued need for new talent. We are actively recruiting new talent to join our team.

We’re currently looking to add a member to our Engineering Services Team. This team is responsible for various scale projects and implementation of new technologies into our customer environments.

Knowledge

Applicants should have a solid understanding of Microsoft operating systems, Active Directory, domain infrastructures, networking fundamentals (TCP/IP, Routing, Switching, etc.), software installation procedures, basic PC hardware, and basic internet technologies. Applicants should also have an aptitude for server and desktop operating systems and repairs.

Education

Minimum 2-year associate degree with a focus in Information Technology Fundamentals. Microsoft and Cisco Certifications may be considered as equivalent.

Experience

Applicants should have a minimum of 3+ years of experience as an IT staff member or support representative.

In addition to the qualifications listed above, applicants should:

  • Be effective problem solvers
  • Possess good communications skills
  • Be team players
  • Consistently exhibit a highly positive attitude
  • Low management overhead

Job Type: Full-time Salaried

Travel: Staff members will be required to travel often (Time on-site varies)

Job Type: Full-time

Experience:

  • Technical Support: 3 years (Required)

Education:

  • Associate (Required)

Location:

  • Paducah, KY (Required)

Work authorization:

  • United States (Required)

Kalleo Technologies is a dynamic and growing technical services and consulting company serving clients nationwide.  We are committed to providing the highest level of service and value while building strong long-term relationships with our customers, which is only possible by finding, attracting, developing and growing the most talented technical professionals.  We are currently recruiting a Senior IT Technician in the Dallas area to join our team.

The Senior IT Technician position will facilitate a dual role, providing Sales Engineering services to the sales team, and providing technical services to the service desk team.  The Senior IT Technician is primarily a telework position.  However, it also requires periodic onsite consultation and technical services.

Responsibilities

Sales Engineer Role

  • Perform extensive audits and assessments of existing IT infrastructure and environments
  • Interview existing and prospective clients to develop an in depth understanding of strategic business objectives, culture, business challenges, operations, etc.
  • Identify risks, deficiencies and improvement opportunities
  • Design appropriate technology systems and enhancements that optimize the IT infrastructure’s ability to support the overall current and long-term business objectives and streamline operations.  Design includes equipment specifications, configuration specifications, implementation plans, documentation, etc.
  • Work intimately with sales team to prepare and deliver technical sales presentations, translating and explaining highly complex technical information to customers and potential customers

Service Desk Technician Role

  • Provide onsite support to Dallas area customers when physical presence is required during incident resolution processes
  • The Service Desk technicians provide direct one-on-one phone based, chat based, and on-site support to clients. They begin the process of characterizing and diagnosing customer problems by collecting information via direct questioning and utilizing a variety of best-in-class remote access and systems management tools. The Service Desk technician then applies logical troubleshooting methodologies along with IT knowledge and practical abilities to resolve and close service incidents or escalate them as appropriate.
  • The Dallas Technician may provide Tier 2 incident escalation services

Knowledge/Skills Required

  • Minimum 8 Years Experience in IT, with 2+ year experience as a senior level technician
  • Microsoft Technologies and Active Directory  
  • Domain Infrastructures
  • Microsoft Remote Desktop Services Infrastructure Design and Deployment
  • Microsoft Azure Solutions Development and Administration
  • Microsoft Hyper-V Design, Deployment, Optimization and Administration
  • Networking Fundamentals (TCP/IP, Routing, Switching, VPN Technologies, VLANS, etc.) 
  • Firewall Configuration Design, Deployment, Optimization and Administration
  • Automated Software Installation
  • Basic PC Hardware  
  • Basic Internet Technologies  
  • Server and Desktop Operating Systems
  • Excellent Written and Verbal Communication Skills, Including Excellent Presentation Skills

Education

  • 4-year degree with Information Technologies focus preferred.  2-year degree with Information Technologies focus and Microsoft and Cisco Certifications and/or extensive experience and demonstrated knowledge and practical abilities may be considered as equivalent. 

Telework Requirements

  • High Speed Broadband Internet Connectivity
  • Sufficient Mobile Device Carrier Coverage
  • Suitable workspace within the remote work location that is free from hazards to equipment and telecommute personnel.  Workspace must also facilitate privacy and provide suitable work environment free from distraction and conducive to productivity and focus.

Level 1 Technician Description

The Level 1 technician is the entry level support position. Level 1 technicians answer inbound phone service requests. The Level 1 technicians verify service eligibility, confirm customer information and document issue descriptions used to generate service tickets. The Level 1 technician also performs basic PC level troubleshooting and remediation. Level 1 technicians are given time and resources required for continued professional development and resulting advancement opportunities.

Please note: the individual filling this position must work from within our Paducah, Kentucky office.

Knowledge

Level 1 Technicians should have a basic understanding of computer networking fundamentals as well as basic PC hardware knowledge. Level 1 technicians should have solid written and oral communication skills.

Education

High School Diploma required. Additional IT related education desirable.

Experience

Practical, real-world experience is preferred, but not a requirement for this entry level position.

Job Type: Full-time

In addition to the qualifications listed above, candidates should:

  • Be effective problem solvers
  • Possess good communications skills
  • Be team players
  • Consistently exhibit a highly positive attitude

To apply, submit your letter of interest specifying the position you are applying to along with your resume to hr@kalleo.net.

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