24 x 7 x 365 Help Desk

Onshore, Not Offshore

Our state-of-the-art operations center is built on the best practices from the world’s leading technology providers and is led by a team of senior consultants.

 

Kalleo’s Help Desk Team’s rich knowledge base allows our team to resolve the majority of issues on the first call. Our team of technical support experts is always available to resolve issues with your servers, network infrastructure, computer, mobile, tablet or peripheral devices. Our subscription-based model offers businesses with top quality help desk services at a predictable monthly cost – at savings up to 35% less than traditional staffing models.

 

Our help desk services are customized to meet your specific needs. Choose any or all of the five service packages described below:

 

Essentials Desk

Utilize our infrastructure and tool sets in building out your customer portals, ticketing systems and IT Management tools. Includes comprehensive server and workstation management software, system and network monitoring software, trouble ticketing system, remote management system, User Portal, and more. Portal is customizable for end customer branding.

Triage Desk

24x7 front line support call capture, qualification and routing. Helps management ensure robust ticketing and support data.





HelpDesk

Relieves overworked IT staff from the burden of handling routine day to day IT tasks. Kalleo Technicians are trained on a defined set of routine IT Tasks and Issues so that internal IT staff can focus on IT projects that enhance business performance.

AppDesk

Utilize the Kalleo Help Desk to provide front-line support of one or more specific applications. This service is designed to help internal application users with their day to day support needs. The service also delivers benefits for companies not in the software business and software companies that wish to maintain their focus on software development but need a reliable software helpdesk for their customers.



360Desk

All inclusive: 24x7x365 Monitoring & Automated Reporting, Unlimited Remote Control Support, Online Asset Management, Online Ticket Support System, Online Software License Management, Advanced Desktop Optimization & Management, VPN Client Management, Software Patch Management for Microsoft® Applications, 24x7 Remote Emergency Support, Phone & Tablet Email Configuration Unlimited Phone Support for All Applications, Managed Anti-Virus & Anti-Spyware Software.

Hybrid Desk

Mix various segments of our HelpDesk to create the most leverage from our services. Consume what you need to sure up your delivery points. Kalleo hybrid helpdesk can match services to your customers needs both internally and externally.






The best fringe benefit Marquette receives from working with Kalleo is the added value of the intelligence and expertise that is brought to us by having their entire staff as IT partners.

Kalleo is an extension to our IT department - a partner, not a vendor, to my team.

-Bob Evans, Vice President of Information Technology, Marquette Transportation

24 x 7 x 365 Help Desk

Kalleo’s Help Desk Team’s rich knowledgebase allows our team to resolve the majority of issues on the first call. Our team of technical support experts are always availalbe to resolve issues with your servers, network infrastructure, computer, mobile, tablet or peripheral devices. Our subscription-based model offers businesses with top quality help desk services at a predicable monthly cost – at savings up to 35% less than traditional staffing models.

Kalleo’s Service Desk Team Offers Many Valuable Business Advantages:

  • Fast, Efficient Incident Response

    80% First Contact Resolution Rate
  • Cost-Effective

    Our customers experience savings of 35% or more compared to traditional staffing models.
  • Bi-Directional Incident Management

    Allows Kalleo to be a virtual extension of your internal IT Team
  • Detailed Reporting and Analytics

    Identification of recurring pain points enables macro-level resolution
  • Compliant

    All service desk calls are recorded for training, quality, and trend analysis for compliance purposes.
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