How Do I Reset My Account Password?


If you are a user seeking to change your account password, follow the steps below:

1.

Navigate to the Kalleo Hosting Resources web page located at https://hosting.kalleo.net/rdweb.

2.

Select “Click Here” below the username/password fields.

Password Complexity Requirements

  • Passwords cannot contain the user’s account name or parts of the user’s full name that exceed two consecutive characters.
  • Passwords must be at least 8 characters in length.
  • You cannot reuse any of the last 24 passwords.
  • Passwords must contain characters from three of the following four categories:
    • English uppercase characters (A through Z)
    • English lowercase characters (a through z)
    • Base 10 digits (0 through 9)
    • Non-alphabetic characters (for example, !, $, #, %)

Example:

A user’s name is Bob User. His account name is buser.

Bad Passwords for Bob:

  • buser1 (has account name as part of password)
  • user15 (has account name as part of password)
  • jhuyuy (not enough characters; a minimum of 8 is required.)
  • Agghuwep (no numbers; password must contain at least 1 number)

Good passwords for Bob:

  • Apple2245 (at least 8 characters, at least 1 uppercase, at least 1 lowercase, at least 1 number)
  • Apple224! (at least 8 characters, at least 1 uppercase, at least 1 lowercase, at least 1 number, at least 1 special character)

Should you require additional technical support, contact the Kalleo Help Desk at (270) 908-4136, option 2.

TOP