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Kalleo Technologies is a dynamic and growing technical services and consulting company serving clients nationwide. We are committed to providing the highest level of service and value while building strong long-term relationships with our customers, which is only possible by finding, attracting, developing and growing the most talented technical professionals. We are currently recruiting a Senior IT Technician in the Dallas area to join our team.
The Senior IT Technician position will facilitate a dual role, providing Sales Engineering services to the sales team, and providing technical services to the service desk team. The Senior IT Technician is primarily a telework position. However, it also requires periodic onsite consultation and technical services.
Sales Engineer Role
Service Desk Technician Role
4-year degree with Information Technologies focus preferred. 2-year degree with Information Technologies focus and Microsoft and Cisco Certifications and/or extensive experience and demonstrated knowledge and practical abilities may be considered as equivalent.
Level 1 Technician Description
The Level 1 technician is the entry level support position. Level 1 technicians answer inbound phone service requests. The Level 1 technicians verify service eligibility, confirm customer information and document issue descriptions used to generate service tickets. The Level 1 technician also performs basic PC level troubleshooting and remediation. Level 1 technicians are given time and resources required for continued professional development and resulting advancement opportunities.
Please note: the individual filling this position must work from within our Paducah, Kentucky office.
Level 1 Technicians should have a basic understanding of computer networking fundamentals as well as basic PC hardware knowledge. Level 1 technicians should have solid written and oral communication skills.
High School Diploma required. Additional IT related education desirable.
Practical, real-world experience is preferred, but not a requirement for this entry level position.
Job Type: Full-time