After two and a half years of using Kalleo, we made the decision to move our IT support to a company local to us. Our thoughts were simply that having support so close to our busy office made sense in the event of some catastrophic occurrence that could require emergency on-site assistance. We soon learned that we had made a mistake. Whenever we called Kalleo, day or night, someone was available to resolve our computer issues. That was not the case with the local company we switched to. Even the onsite support took longer!
After four months of frustration we elected to return to Kalleo: we learned the hard way that there is a lot more to service than close proximity. Kalleo has ALWAYS been courteous, prompt, and reasonable in every aspect of our partnership with them. We have noted how proactive they are in monitoring our servers and warning us of potential problems, and most problems are resolved in one phone call.
Kalleo is truly a unique organization; one that takes pride in its work and values good client relationships. Our entire office, including our five doctors, breathed a sigh of relief once we were under Kalleo’s support again.
We have been a Kalleo client since 2007. Since hiring Kalleo we have migrated to a VoIP telephone system and made several software and equipment purchases based on their recommendations. Kalleo has assisted us with our HIPAA compliance and HITECH act requirements and with their assistance we have successfully interfaced our EMR with 3rd party vendors for radiology, labs, and state vaccine programs. They work directly with our other vendors to resolve issues that involve them.
Kalleo proactively monitors our servers and warns us of potential problems. When we call the help desk, we are directed to a live technician who assists us right away. Kalleo is available 24/7/365. Their after-hours service is great! When we call and leave a message, our call is returned quickly. Their techs are very knowledgeable and walk us through the troubleshooting process.
Since we became clients of Kalleo, our computer issues have decreased greatly which, in turn, assists us in working more efficiently. Kalleo’s level of knowledge with our EHR has furthered their ability to get things up and running in a timely fashion. We are extremely happy with Kalleo’s service.
There is a more personal touch with Kalleo. I have the resources of a larger entity, without the ambiguous “I’m just a number” feel. It is nice to know that if there ever is an issue that is extremely pressing then I can speak with the owner himself to get things moving.
Knowing that I can get help 24/7 from the help desk is very comforting as well. It’s one of those things that I wouldn’t have if I hired someone to be on my staff. You may not think you need that, until that day inevitably comes that you really do need after hours support. Those are shot in the dark moments you were never expecting to come that leave you to deal with the consequences. Kalleo is there to take care of us in those moments.
Kalleo’s staff is very professional, and most importantly, they respond to your needs and issues in a proactive manner. They have processes in place to keep that continuity of care going even after the incident at hand. I highly recommend Kalleo as a very professional and dependable organization.
We have been with Kalleo since 2004. The difference between Kalleo and our prior support provider is that we get an actual person from the very start of the phone call. Once we start the initial phone call, we are transferred to a service tech and the problem is usually resolved right then. We are always given a ticket number so we are able to track our phone calls. We like that most problems are resolved with remote support, and we do not have to pay for the company to send someone on site to fix the problem. The owners of the company are always available and willing to talk to us if there is an issue or product change. We are extremely satisfied with Kalleo’s service and would highly recommend their company.
You get what you pay for. Kalleo is extremely efficient. I call it ‘concierge computer service’. If we have a problem, Kalleo is immediately aware and they get right to work to resolve the issue. Kalleo is so efficient that sometimes problems are repaired before we even know we have an issue. Our approach to medicine is special. Kalleo helps us provide that by improving our access to patients and eliminating the barriers associated with the old way of providing healthcare.
Unlike many IT providers, Kalleo is interested in solving my needs individually and is able to customize solutions to meet the demands of the healthcare industry. I have confidence Kalleo will find the most efficient and affordable solution to meet our IT needs. Kalleo’s staff is friendly and always eager to resolve our problems. Issues are resolved in an efficient manner allowing our staff to focus on their individual jobs.
Kalleo has been our IT support provider since 2006, and I wouldn’t change for anything! Kalleo has been wonderful in so many ways. I have received calls after hours when a Kalleo technician noticed something was not quite right at the office just to make me aware they were working on a situation I didn’t even know we had. Every time I call or send a message through their portal I always get a prompt response notifying me the problem has been solved. I have heard so many stories from my friends at other offices that their IT services is so bad they cannot get their problems solved, or it takes days just to get a problem reported to their support providers. This is not the case with Kalleo. I’d tell someone looking to hire Kalleo to do it – it’s the best decision they will ever make.
Kalleo has served us well for the past 6 years. We were referred to Kalleo by our EMR software vendor who had experience working with the company. We were seeking a new support provider because our prior provider was not resolving our issues in an acceptable timeframe. When our doctors have computer problems they need them resolved fast. Kalleo responds quickly to our issues. I would recommend Kalleo to anyone without hesitation.
The best fringe benefit Marquette receives from working with Kalleo is the added value of the intelligence and expertise that is brought to us by having their entire staff as IT partners. They offer a breadth and depth of skill sets we could not realistically maintain In-house or find from other vendors in our area.
Kalleo is an extension to our IT department - a partner not a vendor to my team. I believe we both intentionally treat the relationship that way so we get benefits that are not typical from a traditional customer/vendor relationship. Along the same lines, I appreciate that Kalleo works with my other technology vendors without the finger pointing that often exists between separate IT providers. There is collaborative resolution to issues. There's no "hands-in-the-air-it's-someone-else’s-problem" response. Technology is no different than any other part of business or life - problems will arise. The team at Kalleo know that we have just got to solve the issue as efficiently and timely as possible. It's not about whose fault it is.
We chose Kalleo Technologies due to their demonstrated commitment to the marine transportation industry. Kalleo invests the time to meet with us regularly, understand our goals, and develop a plan that we work together to ensure we get all we need from our technology. We have grown significantly in the last three years. Kalleo has been in lock step with us investing the man hours requested to support my organization all while demonstrating determination to get the job done. Kalleo’s support has saved us time and money by eliminating strain and main hours that would have been required of my internal staff to ensure our IT efforts were managed adequately and communication of our goals remained clear.
It was clear from the beginning that the level of knowledge that Kalleo offered far exceeded what we had experienced in the past which made our decision to hire Kalleo fairly easy. We are not Information Technology experts at Paducah Water Works. Kalleo’s expertise is very valuable to us. They identify how to make what we have work better and what improvements we can make to be more efficient and effective. When we have had major networking projects Kalleo has stayed until the job was done and has made sure that everything was working properly in a timely manner.
I would highly recommend Kalleo to anyone that would ask. The depth of knowledge and the commitment to excellent customer service has been refreshing to us. When we have a problem Kalleo is always there to help us, and when we need to make changes Kalleo makes sure that the end result matches our expectations.
Kalleo provides the best service than an office can have. The technicians are so polite and helpful. We are very pleased with the service we have had when we have problems. I would truly recommend Kalleo to everyone. Thank you for your great service!
Working with Kalleo as our hosting provider has enabled Southern Health Partners to streamline our processes. We are able to accomplish all we need to with just one partner. Kalleo is responsive and quick to provide assistance to us. I couldn’t ask for anything more from a hosting partner.