24 x 7 x 365 Help Desk

Free Your Time to Focus on Core IT Objectives

Purpose Built. Customer Specific.

Scale Faster with Kalleo.

 

24 x 7 x 365 Help Desk IT Services

Our professsionals. Your help desk. With Kalleo providing the support you need during business hours, after hours, or 24x7x365, you can reduce your overhead, ensure full transparency for your brand, and add value to all of your existing support services and products. 

 

Kalleo's Help Desk Support Services include: 

 

Triage

24x7x365 front line support, call capture, qualification and routing. Ensures robust ticketing and support data.

Defined Problem Resolution

Offload common repetitive tasks from your IT department to our help desk.

Application

Front line support of one or more specific applications. Helping users with day to day support needs.

The best fringe benefit Marquette receives from working with Kalleo is the added value of the intelligence and expertise that is brought to us by having their entire staff as IT partners.

Kalleo is an extension to our IT department - a partner, not a vendor, to my team.

-Bob Evans, Vice President of Information Technology, Marquette Transportation

24 x 7 x 365 Help Desk

Kalleo’s Help Desk Team’s rich knowledge base allows our team to resolve the majority of issues on the first call. Our team of technical support experts is always available to resolve issues with your servers, network infrastructure, computer, mobile, tablet, or peripheral devices. Our subscription-based model offers businesses with top quality help desk services at a predicable monthly cost – at savings up to 35% less than traditional staffing models.

Kalleo’s Service Desk Team Offers Many Valuable Business Advantages:

  • 100% in house - US based staff

  • Multiple channels for support access

  • ITIL service level agreements

  • Customized client portals

  • Reduce your on-call burden

  • Improve your end users experience

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