Kalleo Technologies has announced that Dallas-based cloud service provider ManageWatch has chosen the company as its technology service provider. Under this agreement, Kalleo will provide help desk support to all ManageWatch clients.
As a cloud service provider, ManageWatch helps clients transform their business by helping them save money, grow their company and increase their prosperity by transiting traditional, on-premise network environments to a Cloud Area Network. ManageWatch leverages Microsoft Azure and other prominent cloud providers like Amazon Web Services and Google Cloud to help its clients perform more, secure its data, improve business continuity and compliance while reducing costs and improving IT reliability. To be successful in this increasingly complex and competitive industry, ManageWatch recognized it had to invest more of its time in innovation while simultaneously improving the flexibility and efficiency of its internal operations, and customer support and response. Kalleo’s technical support team will become a seamless part of the ManageWatch support team to provide its clients with a superior customer experience whether they need routine troubleshooting or enhanced technical support. By alleviating their staff of this critical, yet time-consuming high touch activities, ManageWatch will focus its internal staff on innovative cost-saving transformational cloud service business.
“The decision to transition to the cloud can be overwhelming for businesses,” explains T. Sean Teague, CEO of ManageWatch. “We help our clients evaluate the benefits that private cloud and hybrid cloud environments can deliver to their organizations. There is no doubt the cloud will save most companies money and increase their growth and valuation. We pride ourselves on the depth of our knowledge of the Microsoft Azure cloud infrastructure. In addition to helping our clients migrate their traditional, on-premise networks to Azure, we ensure their cloud environments are properly optimized to deliver the most efficient, cost-effective solution to maximize their return on investment. This new business relationship with Kalleo will allow us to continue to deepen our level of expertise in the cloud while maintaining the high-quality help desk support our clients expect from us.”
“Technology is an increasingly competitive and fast-changing industry,” says Jim Crocco, Senior Vice President of Kalleo Technologies. “A common challenge faced by technology providers is the challenge of maintaining its day-to-day activities while simultaneously innovating and creating new strategies to grow their businesses. Kalleo eliminates the operational burdens often associated with IT. We can provide 24x7x365 technical support with a team of highly-trained customer service personnel. By outsourcing this critical, yet time consuming and expensive business unit to Kalleo, ManageWatch will simplify the complexity of its internal operations enabling its team to focus on its core cloud competency,” concludes Crocco.
Learn more about the services Kalleo Technologies provides to technology partners.