Privacy Policy

1. Information Collection: As an IT Managed Services Provider (MSP), we may collect various types of information from our customers, including but not limited to:

Contact Information: such as your name, email address, phone number, and physical address.
Account Information: including usernames, passwords, and other credentials necessary for accessing IT systems and services.
Device and Network Information: such as IP addresses, device identifiers, MAC addresses, and network configurations.
Usage Data: information about how you interact with our IT services and systems.

2. Information Usage: Your information is used solely for the purpose of providing IT support and managed services to you. This includes but is not limited to:

Remote Monitoring and Management (RMM) of IT systems.
Providing technical support and troubleshooting assistance.
Delivering software updates, patches, and security enhancements.
Conducting audits and assessments to ensure the security and performance of IT infrastructure.

3. Challenge Authenticate SMS System: As part of our commitment to security, we may implement a Challenge Authenticate SMS system for customer verification. This involves the following:

Customers consent to receiving SMS messages containing 2FA codes they will provide to our technicians verbally.
These 2FA codes are used by our technicians to validate the customer’s identity before providing support or accessing sensitive information.
Customer names, email and phone numbers are used solely for the purpose of customer verification and are not shared with third parties.

4. Data Security: We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, firewalls, access controls, and regular security assessments.

5. Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

6. Your Rights: You have the right to access, correct, or delete your personal information held by us. You may also request restrictions on the processing of your data or object to certain processing activities.

7. Contact Us: If you have any questions or concerns about our privacy practices or wish to exercise your rights regarding your personal information, please contact us using the information provided on our website.